Satisfaction
Returns & Refunds
We stand behind the health of every plant we sell.
Plant health guarantee
Living plants are perishable, and once they leave our care their health depends on how they're planted and watered. If a plant is visibly unhealthy, damaged or dead on arrival, contact us within 48 hours with a photo and we'll arrange a replacement or refund.
Non-plant items
Barrel planters, soil, mulch and other non-living products may be returned in their original, unused condition within 14 days of pickup or delivery for a full refund. Custom or made-to-order items are non-returnable unless defective.
How to start a return
Email Ontimelandscapingbridgewater@gmail.com or call (908) 332-2115 with your order number and a brief description of the issue. We'll respond within two business days with return instructions or to schedule a pickup, if applicable.
Refunds
Approved refunds are issued to the original payment method within 5–10 business days. Delivery and installation fees are non-refundable once the service has been performed.
Landscaping services
Installation work is covered under our workmanship commitment. If you believe work was not completed as agreed, contact us within 30 days and we'll make it right. Deposits on scheduled landscaping work are refundable up to 7 days before the agreed start date, less any materials already purchased for your project.
This policy is provided as a general guide. On Time Landscaping LLC reserves the right to handle returns on a case-by-case basis. Questions? Call (908) 332-2115 or email Ontimelandscapingbridgewater@gmail.com.